Purchase rules
Rules for buying and selling goods in the online store www.rekyva.eu:
- Concepts
1.1. Seller – AB Rėkyva, company address Lingailių 27A, Šiauliai, Company code 144929986,
VAT code LT 449299811,
tel.: +370 41 519020,
E-mail: info@rekyva.eu
www.rekyva.eu
1.2. Seller’s online store – the Seller’s electronic store located at www.rekyva.eu.
1.3. Buyer – 1) able natural person, i.e. a person who has reached the age of majority, whose capacity is not limited by court order; 2) a minor between fourteen and eighteen years of age who has the consent of his parents or guardians, except in cases where he is emancipated; 3) legal entity; 4) duly authorized representatives of all the above-mentioned persons.
1.4. Parties – Buyer and Seller together.
1.5. Rules – these rules for buying and selling goods in the Seller’s online store.
1.6. Privacy policy – a document approved by the Seller, which contains the basic rules for the collection, storage, processing and storage of personal data using the Seller’s online store.
- General provisions
2.1. During each purchase of goods, the Buyer confirms the Rules after familiarizing himself with them and ticking the box next to the statement “I have familiarized myself with the rules for the purchase and sale of goods and I agree with them”. The Rules approved in this way are a binding legal document for the Parties, which determine the rights and obligations of the Buyer and the Seller, the conditions for purchasing and paying for goods, the procedure for the delivery and return of goods, the parties’ responsibilities and other conditions related to the purchase and sale of goods in the Seller’s online store.
2.2. The Buyer, by confirming the Rules and having familiarized himself with the Privacy Policy, also confirms that he has the right to purchase goods in the Seller’s online store.
2.3. The seller, in the presence of an important reason and/or in accordance with the relevant legal acts of the Republic of Lithuania, has the right to change, amend or supplement the Rules, specifying the date of their last revision in the Rules.
2.4. The buyer must familiarize himself with the Privacy Policy approved and published by the Seller.
- Conclusion of the goods purchase-sale agreement
3.1. The Buyer can purchase services and goods in the Seller’s online store only by registering, i.e. by entering your registration name and password in the Seller’s online store.
3.2. The Buyer, when ordering services and goods, and registering in the relevant information fields provided by the Seller, must indicate the personal data required for the proper fulfillment of the goods order provided for in the Privacy Policy.
3.3. The contract for the purchase and sale of goods between the Buyer and the Seller is considered concluded from the moment when the Buyer, after choosing the goods to be purchased and creating a basket of goods, completes all the steps of placing an order for goods and pays for the goods.
3.4. Each sales contract concluded between the Buyer and the Seller is stored in the database of the Seller’s online store.
- Buyer’s rights
4.1. The Buyer has the right to purchase goods and services in the Seller’s online store in accordance with the Rules.
4.2. The buyer has the right to refuse the order of goods according to the procedure established by the Rules.
4.3. The Buyer has the right to exchange or return the goods purchased in the Seller’s online store in accordance with the procedure established by the Rules.
4.4. The buyer has other rights specified in the Rules, Privacy Policy and legal acts of the Republic of Lithuania.
- Obligations of the buyer
5.1. The Buyer, using the Seller’s online store, must fulfill his obligations, comply with the Rules, the Privacy Policy and the requirements stipulated in the legal acts of the Republic of Lithuania.
5.2. The Buyer must pay for the goods ordered in the Seller’s online store and pick them up in accordance with the procedure specified in the Rules or order a delivery service.
- Seller’s Rights
6.1. The Seller may, at its discretion, initiate various promotions or games in the Seller’s online store. The seller has the right to unilaterally, without separate notice, change the conditions of promotions or games, as well as cancel them.
6.2. The Seller has the right to change, suspend or terminate the operation of certain functions of the Seller’s online store or part of them, as well as to change the scope or method of provision of services provided in the Seller’s online store, to suspend or terminate the provision of services or part of them, to charge for services or part of services. If the buyer expresses disagreement, his order is cancelled.
6.3. The Seller has the right to suspend or terminate the operation of the Seller’s online store. In this case, all accepted and paid Buyers’ orders will not be completed, money will be refunded, and new orders will not be accepted.
6.4. If the Buyer tries to harm the stability and security of the Seller’s online store or fails to fulfill its obligations, the Seller has the right to immediately and without prior notice limit or suspend the Buyer’s ability to use the Seller’s online store or, in exceptional cases, to cancel such Buyer’s ability.
6.5. The seller has other rights specified in the Rules, Privacy Policy and legal acts of the Republic of Lithuania.
- Obligations of the seller
7.1. The Seller undertakes to provide the Buyer with the opportunity to use the services provided by the Seller’s online store under the conditions set out in the Rules.
7.2. The Seller undertakes to process the Buyer’s personal data in accordance with the Rules, Privacy Policy and legal acts of the Republic of Lithuania.
7.3. Under the conditions stipulated in the rules, the Seller undertakes to provide the goods ordered by the Buyer and to accept the goods returned by the Buyer.
7.4. If, due to important circumstances, the Seller is unable to deliver the ordered goods to the Buyer, he undertakes to offer the Buyer an analogous or, as far as possible, similar goods. If the Buyer refuses the product, which was offered as analogous or similar, the Seller undertakes to return the money paid to the Buyer within 5 (five) working days, if prepayment was made.
7.5. The Seller undertakes to fulfill other obligations imposed on the Seller in the Rules, Privacy Policy and legal acts of the Republic of Lithuania.
- Product prices, order and payment procedure
8.1. The prices of the goods in the Seller’s online store and in the Buyer’s order are indicated in euros, including the amount of VAT valid at that time according to the legislation.
8.2. The Buyer can pay for the goods purchased in the Seller’s online store using electronic banking.
8.3. When the Seller receives the Buyer’s payment for the goods, the order is confirmed. The order confirmation indicates the preparation of the goods, which is no longer than 12 days. from payment, date
8.4. The minimum quantity of goods purchased in the online store of the Buyer-Seller is 1 palette. By approving the Rules, the buyer agrees to the condition of applying the minimum basket of goods specified in this point.
- Completion and collection of ordered goods
The buyer has the choice to take the goods away from the production warehouse at Lingailių 27a, Šiauliai or to order a service with the delivery of the goods.
In order to order the delivery service, the Buyer indicates the delivery address and desired delivery date in the order form. The order with delivery is confirmed within 5 days and an invoice is created for payment. After payment of the order, the order is fulfilled within 12 days and the goods are delivered within 5 days. from the date of manufacture, unless otherwise specified by the Buyer.
9.5. At the time of delivery of the goods to the Buyer, the Buyer or his authorized representative must check the condition of the shipment and the item(s) and sign the shipment transfer – acceptance document. After the buyer or his designated authorized representative signs the consignment transfer-acceptance document, it is considered that the goods have been handed over in a suitable condition, the basis of which is not attributable to a factory defect, as well as discrepancies in the product(s) package (such as can be determined during an external inspection of the goods) ) there is no. Having noticed that the packaging of the delivered product is damaged, the Buyer or his representative must note this in the product handover-acceptance document and, in the presence of the Seller, draw up a free-form document of damage/inconsistencies of the shipment and/or product(s). If the Buyer does not perform these actions, the Seller is released from responsibility for damage to the goods, when the basis for the occurrence of such damage is not a factory defect, and for inconsistencies in the set of goods only if these inconsistencies can be determined during an external inspection of the goods.
- Product quality guarantee and expiration date
10.1. Information about the properties, use, storage conditions and safety of the goods is indicated in the Seller’s specifications and the goods’ packaging.
The warranty for substrates is 6 months from the date of manufacture.
10.2. The Seller is not responsible for the fact that the size, shape, color or other parameters of the goods in the Seller’s online store may not correspond to the actual size, shape, color or other parameters of the goods due to the characteristics of the display used by the Buyer or other technical reasons beyond the Seller’s control.
- The right to refuse the purchase-sale contract, return and exchange of goods
11.1. Inappropriate quality non-perishable goods or quality goods, the shape, size, color, model or completeness of which the Buyer does not like, are exchanged or returned in accordance with the 2001 June 11 By the resolution of the Government of the Republic of Lithuania no. 697 of the approved Retail Trade Rules, the Civil Code of the Republic of Lithuania and other valid legal acts of the Republic of Lithuania.
11.4. Quality goods to be returned or exchanged must be undamaged, have not lost their commercial appearance (unremoved and undamaged labels, untorn protective film, etc.), consumer properties and cannot be used. The product must be returned in its original packaging, in the same set as the Buyer received, with the purchase document and other product accessories. If the product is not fully assembled, damaged, untidy or not properly packed, the Seller has the right not to accept the product, not to exchange it and not to return the money paid by the Buyer for the product.
11.5 After confirming that the goods are of poor quality, the Buyer can return the goods at his own expense to the production warehouse at Lingailių 27a, Šiauliai or order a return service, paying for it additionally.
- Liability
12.1. The Buyer is responsible for the actions performed using the Seller’s online store.
12.2. After registering, the Buyer is responsible for storing and/or transferring his login data to third parties. If the services provided in the Seller’s online store are used by a third person using the Buyer’s login data, the Seller considers this person to be the Buyer.
12.3. The Seller is released from any responsibility in cases where the losses occur because the Buyer, regardless of the Seller’s recommendations and his obligations, did not familiarize himself with the Rules, Privacy Policy, product specifications, use, storage security rules, although he was given such an opportunity.
- Processing of personal data
13.1. In order to use the services provided by the www.rekyva.eu store, the buyer must (at the time of placing the order) www.rekyva.eu provide the following data in the www.rekyva.eu store system:
13.2. Name, surname or other names (and name, if a legal entity is buying),
13.3. contact telephone number (in case of questions regarding the formation of the order and/or delivery of the goods),
13.4. e-mail (for order confirmation and/or VAT invoice – invoice sending) and
13.5. delivery address if a delivery service is ordered
If the Buyer’s login data is used by a third party, it will be considered that the Purchase – Sale Agreement was concluded by the Buyer. If the login data is lost, the Buyer must immediately report this by e-mail info@rekyva.eu
13.7. The buyer is responsible for the accuracy and correctness of the data. In no case will the Seller be responsible for any damage caused to the Buyer and/or third parties due to the Buyer specifying incorrect personal data or not specifying them, or lost login data, or suffered damage due to the loss of lost data.
If the Buyer uses the services of the www.rekyva.eustore, it is considered that he agrees to the processing of the Buyer’s personal data and confirms that all the information and personal data provided are correct and correspond to reality.
13.8. The following (and, if necessary, additional) data provided by the Buyer will be used to identify the Buyer, to determine whether the Buyer and the person to whom the goods are delivered are of legal age (in the cases established by the laws of the Republic of Lithuania) or at least 20 years old, in all aspects of the purchase and sale obligations arising from the contract.
13.9. The buyer’s personal data will be processed in accordance with the “Privacy Policy”. The Buyer’s data will be used for direct marketing purposes only after receiving the Buyer’s consent, which he will express by filling out the form during registration (or placing an order) and marking it accordingly in a separate section.
- Final Provisions
14.1. The rules are drawn up in accordance with the legal acts of the Republic of Lithuania.
14.2. The law of the Republic of Lithuania applies to relations arising on the basis of the Rules.
14.3. All disagreements arising between the Parties are resolved through negotiations. In case of failure to reach an agreement, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania according to the place of registration of the Seller’s registered office at VĮ Registru centras.
14.4. Each Buyer resolves disputes with the Seller electronically, without going to court. First of all, the Buyer must contact the Seller in writing and within 14 days of receiving the claim, if the Seller does not respond to the Buyer’s claim, or fails to satisfy the Buyer’s claim, the latter has the right to apply to the State Consumer Rights Protection Service of the Republic of Lithuania (an entity that deals with consumer disputes out of court).
14.5. The Seller sends all notifications to the Buyer during the Buyer’s registration or when ordering goods to the specified e-mail address in accordance with the procedure established in the Rules and Privacy Policy.
14.6. The Buyer sends all messages and questions to the Seller by means of communication specified in the “Contacts” section of the Seller’s online store.
These rules are valid from 01/01/2023. After they are changed, an updated version will be published on the website www.rekyva.eu